Check out the way the city of Madison, Wisconsin, is getting serious about language access. In Madison, the city’s top three non-English groups are Spanish, Hmong and Chinese Mandarin. After learning that at least 30 percent of city staff have experienced a time when they are unable to provide language service to a client, a lot of change is planned for 2018 and the upcoming years with the hope of more effectively reaching the LEP population.
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